Associate - Seller Experience
Myntra
Skills
- SQL
- Excel
- Data Analysis
- Seller Operations
- Reverse Logistics
- Product Adoption
- Stakeholder Management
- NPS Tracking
- Dashboarding
About the role
Position Overview:
We are looking for a dynamic, result-oriented professional to own the Seller Experience function for Myntra Marketplace. This role is responsible for driving adoption of Partner Portal tools and dashboards, resolving seller pain points across all touch points with Myntra, and turning seller data into actionable insights. The candidate should have strong analytical skills, a working understanding of e-commerce seller operations and reverse logistics, and the ability to translate seller feedback into process and product improvements.
Key Responsibilities:
• Drive adoption of Partner Portal features, dashboards, and self-serve tools among sellers; identify friction points blocking usage.
• Act as the feedback loop between sellers and internal stakeholders — surfacing feature gaps, bugs, and enhancement requests from real seller usage.
• Support training for new portal capabilities.
• Triage and resolve escalations across seller operations
• Visit seller hubs and warehouses as needed to understand ground-level issues and validate fixes.
• Work on improving return experience.
• Drive seller NPS and pain-point solves; mine data to identify recurring issues and improvement opportunities.
• Brief product and leadership teams with data-backed insights and recommendations.
• Build and maintain dashboards/reports tracking seller experience metrics.
• Stay alert to fraud patterns or process gaps surfaced through seller interactions and return data; flag risks to the relevant fraud/risk teams rather than owning detection end-to-end.
Qualifications:
• Graduate; Master's degree preferred.
• Minimum 2 years of experience in e-commerce, seller operations, or marketplace platforms.
• Strong analytical skills; comfortable extracting and interpreting data at scale.
• Proficiency in Excel and SQL.
• Prior exposure to seller/customer support operations, returns/reverse logistics, or product adoption work preferred.
• Excellent communication skills in Hindi and English.
Location: Bangalore [WFO]
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