Executive-Operations
American Express
Skills
- KYC
- CKYC
- Regulatory Compliance
- Risk Analysis
- Video KYC
- Customer Service
- Data Entry
- Document Verification
About the role
Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
How will you make an impact in this role?
• Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
• Completing the Video KYC (know your customer) process for prospect and existing customers in a timely and comprehensive manner to ensure customer satisfaction
• Gather relevant information from applicants and customers as required and update it accurately to facilitate the decisioning process
• Presentable while interacting with customers on video KYC calls
• Ensure error- free verification of card applications
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
• Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
• Deliver on metrices defined by the process.
• Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
• Relevant system updates basis the KYC information received from Card Members.
• End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
• Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
• Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
• Outbound Calls to follow up with Card Member’s for KYC Completion.
• Inbound Voice Servicing to assist Card Member’s with KYC inquiries.
Minimum Qualifications
• Graduate with minimum 1 to 2 years’ experience
• Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
• Able to prioritize and work well under pressure, with particular attention to detail
• Strong problem-solving skills
• Compliant with Company Policies and Procedures
• Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.
Preferred Qualifications
• Knowledge of excel, word and power point skill will be an added advantage.
• Good Presentation skills.
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