Assistant Manager - Strategic Account Sales

Ways of Working - Office / Field: Employees are expected to work from the
office on all days out of their respective base locations.

About the Team -

Swiggy Dineout is building India’s largest dining out platform that processes
more than 100M diners for its partner restaurants across its network for 21000
restaurants in 34 cities and

growing. We are striving to augment our consumer promise of enabling
unparalleled convenience by helping diners explore restaurants across all
categories - from QSRs, cafes,

casual dining, premium, fine dining and more and offer the widest range of
offers on restaurant bills through easy payments on the app. We are on a
mission to change the way India dines out. If you are a foodie and equally
passionate to redefine the experience of dining out, join our team to be a part
of the Swiggy ride!

Dineout is present in 34 cities across India and we have partnerships with
more than 21,000 restaurant partners where users can save up to 40% on their
dining bills when they pay their restaurant bills using the dine out feature on
the Swiggy app.

Role Summary -

The role holder is expected to oversee the onboarding and account management
activities on the ground regularly. Meet top accounts consistently to
understand partner mindset, investment appetite, growth goals to grow the
business. Resolve queries and objections posed by the partners and support the
front line in meeting their targets.

Responsibilities -

Account & Partner Relationship Management

● Discuss the P & L of the top restaurant partners to enable them see
performance opportunities/misses; analyze revenue expectations and investment
capability.

● Structure the commercial understanding between the account and Swiggy for
existing and new accounts and propose revisions/changes seasonally or when
agreed upon.

● Articulate insights that can help partners in taking necessary corrective
actions for growth by activating the right growth metrics/levers.

● Meet the competitor's top accounts to gather insights on competitor actions
and propose counter measure.

Data Interpretation :

● Track Weekly Account Growth / Degrowth at portfolio /city level and RCA the
reasons of it.

● Track performance of Low Counter Share Outlets on the platform & Build
plans.

Interaction with Stakeholders:

● Interact with partner support (discount change, Restaurant Display page
etc.), sales operations (competition comparison data, or any ongoing festival
data etc.) and finance team

(reconciliation of payouts, queries on GST etc, amount not credited to
partner accounts etc.).

Functional Competencies:

● Understand Dine Out offerings and gain clarity of growth levers.

● Knowledge of basic metrics such as operating hours of restaurants , ADs
revenue per order (Ads RPO) , Commission Revenue per order and its constituents
such as Average

Order Value (AOV).

● Knowledge of the partner app features and user interface.

● Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate.

● Understanding of Conversion Funnel - Advanced Level Week Wise /Month
Wise/Day Wise transactions across accounts, denial rates, supply metrics vs
competition.

Desired Skill :

● Graduate with 4-6 years of field sales experience; Fluency in local
language and working knowledge of English

● Good working knowledge and experience of e-commerce activities and all
online marketing channels

● Confident, Pleasing, and a go-getter personality

● Effective communication skills

● Attitude & Aptitude for Sales

● Analytical, good Excel skills.

● The candidate has to be flexible, restaurant owners do not operate on
9-to-5 schedules

●Leadership and Influencing skills: Identify, build, and use a wide network
of contacts with people at all levels, internally and externally. Achieves a
good result through a well-planned

approach.

● Initiative & Flexibility: Recognizes the need to adapt to change &
implement appropriate solutions. Be able to identify opportunities and
recommend/influence change to increase

the effectiveness and success of campaigns.

● Creativity & Initiative: Demonstrate creativity & originality in your work
and have the personal drive and initiative to bring about change and help drive
the business

forward.

"We are an equal opportunity employer and all qualified applicants will
receive consideration for employment without regards to race, color, religion,
sex, disability status, or any other

characteristic protected by the law"