GCIO COO Senior Vendor Manager /Senior Associate Director

Some careers shine brighter than others.GCIO COO - CIB & HBEU Tech

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of GCIO COO Senior Vendor Manager /Senior Associate Director

At HSBC, we are investing heavily across our Technology and Digital domains. Our global technology teams work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely

The GCIO COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’.

This role is part of the COO Vendor Management pillar which aims to manage all GCIO/technology vendors is a consistent and best practice manner. Vendor Management’s goal is to create consistent and structured approach to managing technology vendors throughout their lifecycle – from selection to renewal or exit – maximising value, addressing risk and aligning performance with business goals.

This role is responsible for driving data-led vendor governance, performance reporting, and strategic insights across the technology vendor portfolio. This role combines advanced analytical capabilities with strong stakeholder management skills to deliver actionable reporting, support decision-making, and ensure effective vendor performance management. The individual will work independently with senior business and technology leaders

In this role, you will:
• Lead the development and delivery of executive-level vendor performance dashboards, reports, and analytics.
• Perform data mining, data analysis, and trend identification across multiple vendor, operational, and financial data sources.
• Translate complex datasets into meaningful insights and recommendations for senior stakeholders.
• Drive vendor performance reviews and identify opportunities for optimization, cost efficiency, and service improvement.
• Independently engage with senior stakeholders to understand reporting requirements, present insights, and influence decision-making.
• Ensure data accuracy, consistency, and integrity across reporting platforms and governance processes.
• Support executive reviews, business presentations, and leadership communications with high-quality analytical content.
• Identify automation opportunities and continuously improve reporting processes and data management practices. Derive and provide market insights for key executive reporting

To be successful in this role, you should meet the following requirements:
• Strong experience in data mining, data analysis, and reporting.
• Proven expertise in creating executive dashboards, scorecards, and management reports.
• Advanced proficiency in reporting and analytics tools such as Power BI, Tableau, Excel, SQL, or similar platforms.
• Significant experience managing technology vendors and vendor governance programs. Strong understanding of vendor performance management, service delivery metrics, and contractual governance.
• Excellent verbal and written communication skills with the ability to articulate complex information clearly.
• Demonstrated ability to work independently and effectively engage senior stakeholders.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience presenting insights and recommendations to leadership teams. Ability to manage multiple priorities in a fast-paced environment

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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Issued by – HSBC Software Development India