Deloitte USI- Human Capital – Instructional Design/OCM - Manager
Deloitte
Multiple Locationsonsiteseniorfull time8/12/2026
Deloitte
Human Capital
Our Human Capital team helps Deloitte client service teams support value creation through people's performance. We guide teams in reimagining work, the workforce, and the workplace across the enterprise, and help in transforming HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help provide insights and enable delivery to address questions such as: How do organizations access, develop, and motivate their workforce? What should the AI strategy be for the HR function? Do they have the right organization and culture to enable performance? Join our team to help make work better for humans and humans better at work.
Position Summary
Level:
Manager
As an experienced Manager, you will oversee the delivery of enterprise-scale change management solutions, lead cross-functional teams, drive client conversations, and mentor junior practitioners. You will collaborate to understand overarching change requirements, support sales and proposal efforts, and drive end-to-end change management delivery, including resource estimations and strategic planning, to ensure successful outcomes.
Work you’ll do:
Across our service offerings, you will:
Develop as a firm leader; manage and deliver work efforts through the capability of your team(s)
Leverage your growing expertise to navigate client teams; develop your instincts to help manage the increasing complexity
Fine tune your capabilities and build a sustainable leadership franchise that you can execute against in a fast-paced and dynamic environment
Network and train others in the firm, help others group through development and delivery of knowledge sharing
The Team:
The Organization Workforce & Change practice focuses on transforming the organization to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future. This could include changing the organization’s culture, modernizing specific functions, and redesigning the organization structure. It will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together.
Job Description – OCM Manager
Role and Responsibilities
As an experienced OCM Manager, you will:
Serve as a senior trusted advisor to client executives and project leadership, bringing deep OCM expertise, industry perspective, and leading practices to shape transformation strategies, challenge assumptions, guide key decisions, and translate complex organizational challenges into pragmatic, outcome-oriented solutions. Anticipate cross-workstream implications, risks, and adoption barriers, and align stakeholders around effective mitigation strategies.
Design and execute change management strategy/programs and associated activities for large-scale transformation projects including, but not limited to, stakeholder engagement, change assessment, training strategy and development, communications plan, organization design and governance, and culture solutions that enable industry-leading clients to meet and exceed their digitalization goals.
Outline and guide design of change strategy components, including organization architecture, go-to-market journey, deployment approach, and end-user onboarding experience.
Champion the responsible use of generative AI, automation, and digital tools to improve delivery efficiency, accelerate analysis, and enhance the quality and scalability of client solutions.
Qualifications:
Must Have Skills/Project Experience/Certifications:
10 - 15 years of hands-on experience in
industry or consulting in learning and development/organization design/organization change management/digital and cloud solutions space
Previous client-facing experience on leading technology implementation/transformation change management projects in a relevant industry or consulting environment
Plan and manage complex projects and ensure timely work delivery
Ability to influence senior stakeholders and bring subject-matter expertise to complex transformation decisions, combined with demonstrated proficiency in leveraging AI-enabled tools and automation to improve the efficiency and quality of project delivery
Proven experience of stakeholder engagement and team morale/relationship-building
Good to Have Skills/Project Experience/Certifications:
·
PROSCI Certified Change Practitioner certification
·
Experience with ERP/Technical systems e.g. Workday/Oracle/SAP
Advanced analytical skills, with experience of working on tools like MS Excel, Tableau/PowerBI, MS Access, etc.
·
Experience with survey and digital adoption platforms like WalkMe, Whatfix
Experience with digital communication and collaboration tools (SharePoint, Teams, Yammer, etc.)
·
Experience of working on Recording and Authoring Tools like Adobe Captivate, Articulate Storyline, Enable Now, uPerform, UPK, etc
Education:
Master’s degree (MA/MS) or MBA in Human Resources Management or related field from an accredited university
Location:
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