ERC Generalist 2

ERC Generalist (Level 2)
Reporting To: Mgr—ERC
Experience Required: 6+ years of relevant HR Generalist experience
Profile Overview
Join Adobe as an ERC Generalist Level 2 and act as the main contact for employee and manager questions. This position offers wide-ranging exposure throughout the HR field, delivering generalist assistance that supports both manager and employee success.
You will handle various HR-related questions about policies, procedures, and programs. You will work closely with Centers of Excellence (COEs) to find and apply effective solutions. The role needs a strong focus on customers, collaboration with regional and global partners, good judgment, and a proactive, data-driven way to anticipate and meet people-related needs in a fast-changing environment.
Key Responsibilities
Attend to employee and manager concerns from start to finish, addressing complex and elevated cases, using strong communication, thoughtful reasoning, and problem-solving capabilities.
Provide first-level mentoring to employees and managers on employee discretionary policies, and various lifecycle processes and moments that matter
Deliver consistent, compliant, and high-quality customer service
Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution.
Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials.
Ensure knowledge is accurate, regionally compliant, and continuously improved through structured feedback and collaboration
Analyze case trends, operational metrics, and employee sentiment data to identify root causes, service gaps, and improvement opportunities.
Maintain a data-driven approach, using insights to improve employee experience and streamline processes.
Lead and contribute to India and global cross-functional initiatives aimed at resolving complex scenarios, optimizing workflows, reducing manual effort, and improving service delivery.
Identify AI and automation opportunities and partner with Technology and collaborator teams to implement scalable solutions.
Support the development and execution of global processes while ensuring regional alignment and compliance.
Partner with multiple COE teams to orchestrate solutions across entire employee lifecycle.
Working with global teams in a highly matrixed global organization.
Proactively anticipate operational risks and implement preventive, scalable solutions to mitigate impact.
Key Proficiencies
Strong customer-focused approach with a dedication to delivering outstanding employee experience
Proactive approach with the ability to anticipate needs and act with ownership
Effective written and verbal communication skills
Practical problem-solving capability with good judgment
Critical thinking and analytical ability
Ability to clearly articulate problem areas and influence collaborators toward solutions
Strong solution-oriented focus with a continuous improvement approach
Empathy and sensitivity when handling employee matters
Ability to collaborate effectively across teams and functions
Comfort operating in ambiguity and navigating complex scenarios
Ability to thrive in a fast-paced, evolving environment
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our
values and culture
,
focus on people, purpose and community
,
Adobe for All
, comprehensive
benefits programs
, the
stories we tell
, the
customers
we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an
Equal Employment Opportunity
employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
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accommodations@adobe.com
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AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about
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