Customer Experience Associate, Money
Robinhood
Denver, CO; Westlake, TXonsiteentryfull timeToday
Robinhood
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Money Customer Experience team is responsible for providing our customers with the best experience possible while using our product. We collaborate closely within the team, leadership, and other support functions to ensure our customers have the best experience with our products and the services we offer. We serve as dedicated customer advocates, actively highlighting key product features and benefits to continually enhance and advance our services. We also build and maintain the tools necessary to provide exemplary service in each interaction. Our high-performing team is dedicated to supporting customers and ensuring their satisfaction!
As a Customer Experience Associate with Money, you will serve as a subject matter expert on our Credit Card and Banking products and customer support processes. You will be the front-line expert responsible for assisting our cardholders with their most challenging inquiries. In this role, you will independently navigate complex inquiries, leveraging your subject matter expertise, departmental guidelines, and a compassionate, empathetic approach to resolve cardholder concerns with care and efficiency. Your work will directly impact customer trust and help drive the long-term success of our financial products!
This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 6-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
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