Member/Senior Member, Tech Ops (GAI Tech)

We are looking for a resourceful candidate to join our GAITech team in Hyderabad / Gurugram to help manage technology operations for all products and tools owned by the team. The GAITech team is responsible for building Generative AI (GAI) infrastructure and applications within the firm. The team's objectives consist of identifying the most productive GAI models, providing tools for sophisticated GAI-based applications, creating initial iterations of GAI tools, and offering support to technical staff involved with GAI projects. The focus of the GAITech team is on improving areas such as developer productivity, process efficiency, making DESCO data easy to use with LLMs, and promoting generative AI for BU-specific adoption. Additionally, a significant aspect of the GAITech team’s role focuses on user education and promoting inter-departmental collaboration.

Responsibilities:
In this role, you will be responsible for managing and troubleshooting technology operations for all products and tools owned by the GAITech team. You will partner with cross-functional operations and technology teams to proactively identify and resolve issues and escalate technical problems requiring code changes to the development team. Your day-to-day activities will involve writing and debugging Python code to automate processes and solve operational challenges, as well as working with Linux commands for system monitoring and troubleshooting. Furthermore, you will have the opportunity to learn and implement new technologies as needed to support the team’s goals and help ensure the smooth functioning of core AI infrastructure in a dynamic, global environment. Please note that this is a shift-based operations role supporting a global, round-the-clock environment. You can expect to work night shifts for roughly two weeks in a month, with the remaining weeks scheduled during morning hours.

Who we're looking for:
The ideal candidate should hold-
Basic Qualifications:
A master’s or bachelor’s degree in Computer Science or a related technical field
1 to 4 years of relevant industry experience
Excellent problem solving and logical reasoning skills as well as the ability to adhere to timelines while delivering their responsibilities
An extraordinary record of academic achievements, excellent interpersonal, organizational, and analytical skills, along with exceptional verbal acuity and command of detail
Exposure to scripting, shell commands and familiarity with at least one programming language such as C, C++, Python or Java
A good understanding of core CS concepts like databases, operating system, and networking
The ability to partner with cross functional operations and technology teams to solve problems and identify improvement opportunities
The judgement to escalate issues that require code changes to developers
The ability to work in a global and diverse team
The willingness and flexibility to work in a rotational shift model, including night shifts for approximately two weeks a month and morning shifts for the rest of the month
Preferred qualifications:
Exposure to GAI projects
GAI academic qualifications/certifications