Associate Product Manager – Payments (GCC & Global)

Role: Associate Product Manager – Payments (GCC & Global)

Location: Gurugram

About the Function

MakeMyTrip is one of India's leading online travel platforms, and its Global business (GoMMT) serves travelers across the UAE, Saudi Arabia, the wider GCC and other international markets. The GCC Product team owns the customer journey from first search to final payment and beyond, working on funnel conversion, monetization, ancillary uptake, payments and NPS.

About the Role

Payment is the moment a customer decides to complete a booking or walk away. As an Associate Product Manager – Payments, you will own journeys at this step for GCC customers who pay in AED, SAR and USD using local cards, wallets, Apple Pay, bank-linked payments and loyalty points.

You will work with a senior product owner, engineering, finance, design, analytics and external payment partners to raise payment success, widen payment-method coverage and manage the cost of every transaction.

What will you be doing
• Payment success:analyze drop-offs and failures by payment method, issuing bank, gateway, currency and device; run experiments to lift success rate and checkout conversion.
• Local and alternate payment methods:drive integration and launch of methods preferred in the UAE, KSA and wider GCC, and improve how customers discover them at the payment step.
• Gateway and processor partnerships: work with payment partners on integrations, smart routing, retries and performance reviews.
• Payment cost and P&L:help reduce processing cost per transaction through routing, pricing and mix decisions, without hurting success rate.
• Checkout experience: design, test and improve a fast, clear and trusted payment experience across web, Android and iOS.
• Authentication and compliance: partner with risk, finance and engineering on 3D Secure, tokenization, fraud controls and local regulatory requirements.
• Loyalty and offers at payment: improve how customers redeem points, bank offers and promotions at checkout.
• Metrics and reporting: own dashboards for payment success, conversion, cost and method mix, and turn the data into clear recommendations.
• Delivery: write product requirements, manage releases with engineering, design and QA, and measure impact after launch.

Qualification & Experience
• MBA from a reputable institute; an engineering background is preferred.
• 1–3 years of experience in product management, or in payments, fintech, e-commerce, travel or consumer internet.
• Strong analytical and structured problem-solving skills, with the ability to break ambiguous problems into clear actions.
• Working knowledge of SQL and dashboards; comfort reading funnel and conversion data.
• Clear written and verbal communication with engineering, business and external partners
• Understanding of payment flows: cards, wallets, bank transfers, 3D Secure, tokenization, authorization and settlement.
• Exposure to the GCC or other multi-currency markets.
• Experience running A/B tests or conversion experiments.
• Familiarity with Adobe Analytics or similar tools.

Key Success Factors for the Role
• Customer centricity: deep interest in why customers succeed or fail at payment.
• Ownership and execution:turns ideas into shipped products with cross-functional teams.
• Analytical rigor: decisions backed by data and clear success metrics.
• Innovation and agility: keen to experiment, learn fast and adapt to new markets.
• Communication and influence: can explain a recommendation simply and bring teams along.