DV360 Policy Product Specialist
Hyderabad, Telangana, Indiaonsitemidfull timeToday
About the job:
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Responsibilities:
Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews, and product adoption.
Partner with our partner teams to own and continuously improve the DV360 Policy journey of all clients, resolve complex issues and understand customer pain points.
Share insights and provide expertise to our partner teams to support product and process improvements.
Minimum qualifications:
Bachelor’s degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
Experience with Google Ads or DV360 (Policy) troubleshooting and processes.
Experience in online advertising in a customer-facing role.
Experience in project management including kicking off workstreams, developing project plans, and collaborating across organizations.
Experience using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
Analytical skills and experience using insights from data to influence business decisions.
Effective communication, organizational, customer service, and problem-solving skills.
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