Key Account Manager

Role:
Key Account Manager
Reporting to:
Associate Director – Cabs Supply
Level:
Deputy Manager
Location:
Gurgaon
About the Function:
Go-MMT Cabs is a top player in the organized cab-hailing
industry, setting new standards in service and quality. Whether for business or
leisure, we ensure a reliable and comfortable experience for every ride. Our
commitment to excellence makes us the go-to choice for planned travel. Go-MMT
Cabs is committed to providing exceptional transportation solutions, currently
focusing on three key areas:
Outstation Cab Hires:
Our outstation product enables customers to plan and book
intercity cab services across more than 40,000+ routes. With options for
multi-day rentals, we offer flexibility and convenience for all the travel
needs.
Airport Transfers:
We provide seamless airport transfer services connecting
cities to airports and vice versa. Operating in over 75+ cities across India
and 600+ international airports, our service is backed by industry-leading
fulfillment and customer satisfaction (NPS). Leveraging our expertise in
flights and travel, we deliver an elevated cab booking experience through
innovative, industry-first products.
Local Cab Rentals:
Our local cab rental service offers time-based (hourly)
rentals, providing dedicated availability and flexibility for consumers looking
to navigate within their local city. This service caters to various travel
needs, whether for errands, business, or leisure. At Go-MMT Cabs, we strive to
redefine the cab booking experience, ensuring reliability, convenience, and
customer satisfaction at every step.
About the role:
The role will be responsible for managing and engaging with
cab vendor accounts and corporate supply partners with pan-India operations.
The ideal candidate will be expected to drive supply participation across key
program charters and product features while owning core vendor sufficiency and
quality KPIs. The role also involves closely liaising with cross-functional
stakeholders and corporate account managers to ensure seamless execution. Additionally,
the incumbent will be required to travel extensively to meet partners, gather
on-ground insights, and drive continuous feedback for process and program
improvements.
What will you be doing:
1. Relationship and Account Management:
Responsible
for engaging with large partners across Airport, Outstation, Hourly
Rental, and Corporate Cab businesses, while maintaining the corporate
supply fleet.
Manage
end-to-end partner accounts and drive sustainable business performance.
Travel
across different cities within the assigned portfolio to engage with cab
partners and provide expertise, insights, performance metrics, analysis,
and recommendations based on industry best practices.
2. Process Management and Driving Growth:
Drive
top-line and bottom-line growth through existing and new initiatives
across Outstation, Hourly Rental, Airport, and Corporate Cab businesses.
Ensure
price competitiveness, inventory availability, and the right mix of cab
categories.
Maintain
key supply metrics such as fulfilment, NPS, on-time performance, and other
operational KPIs.
Standardize
processes, billing mechanisms, and own the escalation management matrix.
Ensure
active vendor participation in key business initiatives and programs.
3. Data Analysis and Reporting:
Prepare
geography-wise and service-wise sales plans and ensure their achievement.
Build
and maintain MIS dashboards and market intelligence reports.
Review
daily, weekly, and monthly performance reports and provide actionable
feedback and recommendations.
4. Negotiating:
Negotiate
commission structures with partners to ensure healthy margins while
enforcing SLAs and penalty metrics.
Engage
with partners on contractual pricing and negotiate commercial terms on
behalf of large and medium corporate clients.
Qualification & Experience
MBA or
an equivalent postgraduate degree from a reputed institute is preferred.
Prior
experience in Key Account Management (Vendors), Supply Contracting, B2B
Sales, or Business Development within the cab or mobility industry is
preferred.
Willingness
to travel extensively and execute independently.
Strong
analytical skills with a high level of comfort working with numbers and
data; proficiency in Microsoft Excel and PowerPoint.
Excellent
verbal and written communication skills.
Proven
experience in driving execution and solving on-ground operational
challenges.
Prior
experience in the cab or mobility industry, such as with Uber, Rapido,
Ola, BluSmart, Eco, WTi, Orix, or similar organizations, is preferred.
Key Success Factors for the Role
Enhance
Customer Experience:
Improve the post-booking customer experience by
driving key performance metrics such as NPS, call ratio, and block ratio.
Reduce
User Cancellations:
Develop and implement strategies to reduce user
cancellations while maximizing net served bookings.
Drive
Growth:
Improve customer retention by identifying opportunities for
repeat business and delivering a seamless customer experience that
encourages users to choose cab services for future travel.