Senior Account Manager

Role - Senior Strategic Account Manager-Dine Out

Ways of Working - Office / Field: Employees are expected to work from the
office on all days out of

their respective base locations.

About the Team:

Swiggy Dineout is building India’s largest dining out platform that processes
more than 100M diners for

its partner restaurants across its network for 21,000 restaurants in 34
cities and growing. We are striving

to augment our consumer promise of enabling unparalleled convenience by
helping diners explore

restaurants across all categories - from QSRs, cafes, casual dining, premium,
fine dining and more and

offer the widest range of offers on restaurant bills through easy payments on
the app. We are on a mission

to change the way India dines out. If you are a foodie and equally passionate
to redefine the experience of

dining out, join our team to be a part of the Swiggy ride!

Dineout is present in 34 cities across India and we have partnerships with
more than 21,000 restaurant

partners where users can save up to 40% on their dining bills when they pay
their restaurant bills using the

dine out feature on the Swiggy app.

Role Summary -

The role holder is expected to onboard and build relationships with 70-80
partner accounts in the given

territory to grow the Dine-out business and service offerings and generate
40-60 lacs Gross Merchandise

Value (GMV) per month.

The exact number of partners and revenue targets will be based on the India 1
and India 2 markets and

specific geographies assigned.

Responsibilities -

Account & Partner Relationship Management:

● Onboard new accounts by explaining the requirements to the partners and
co-ordinating with

internal stakeholders

● Meet the existing partners periodically and ensure Rest Display Page (RDP)
content is correct

and image coverage is high

● Make persuasive presentations on the benefits and goodness of Dine Out
plans & promotions for

month on month growth and ensure partners invest consistently.

● Execute growth forward activities such as offer alignments, marketing
operations alignments etc.

to ensure go live on events and activities as planned.

● Resolve issues such as 'diner denied payout' and ensure seamless
transactions for customers and

partners at the restaurants

● Prepare the growth plans for each of the accounts being managed and gather
competitor action

insights.

Data Interpretation & Business Performance Management:

● Filter relevant data from the Restaurant facing dashboard and explain the
key performance

metrics to the partner

● Seek necessary support or actions from the partner to ensure the right RDP
view to enable

conversions and grow the business.

● Stay updated on the partner's investment in competition.

● Ensure partner investments are equal or higher than competition with
respect to discounts,

commission and advertisements by highlighting relevant inferences from
dashboard.

Interaction with Stakeholders:

● Interact with partner support (discount change, Restaurant Display page
etc.), sales operations

(competition comparison data, or any ongoing festival data etc.) and finance
team (reconciliation

of payouts, queries on GST etc, amount not credited to partner accounts etc.).

Functional Competencies:

● Understand Dine Out offerings and gain clarity of growth levers.

● Knowledge of basic metrics such as operating hours of restaurants, ADs
revenue per order (Ads

RPO), Commission Revenue per order and its constituents such as Average Order
Value

(AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate

● Understanding of Conversion Funnel - Advanced Level Week Wise /Month
Wise/Day Wise

transactions across accounts, denial rates, supply metrics vs competition

Desired Skill:

● Graduate with 3-5 years of field sales experience; Fluency in local
language and working

knowledge of English

● Good working knowledge and experience of e-commerce activities and all
online marketing

channels

● Confident, Pleasing, and a go-getter personality

● Effective communication skills

● Attitude & Aptitude for Sales

● Should be a team player, working alongside people from all walks of life.

● Analytical, good Excel skills.

● The candidate has to be flexible, restaurant owners do not operate on
9-to-5 schedules

● Leadership and Influencing skills: Identify, build, and use a wide network
of contacts with people

at all levels, internally and externally. Achieves a good result through a
well-planned approach.

● Initiative & Flexibility: Recognizes the need to adapt to change &
implement appropriate

solutions. Be able to identify opportunities and recommend/influence change
to increase the

effectiveness and success of campaigns.

● Creativity & Initiative: Demonstrate creativity & originality in your work
and have the personal

drive and initiative to bring about change and help drive the business
forward.

"We are an equal opportunity employer and all qualified applicants will
receive consideration for

employment without regards to race, color, religion, sex, disability status,
or any other characteristic

protected by the law"