Associate, Global Travel & Expense ( Japanese Language Expert/ 12 month contract )

Company Profile
Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has offices in various countries, and its deep expertise and client roster cross every industry and economic sector.
The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS).
Global Business Services (GBS)
is a network of five interconnected business-function hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally.  Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally.
The Role
The Associate, Global Travel & Expense plays a key role in supporting the T&E team by ensuring accurate and timely processing of employee expense reports. This role is responsible for upholding compliance with company policies, managing assigned tasks efficiently, collaborating with team members, and contributing to the team's overall objectives and service standards.
Key Tasks and Responsibilities
Expense Review & Compliance
Review employee expense submissions for accuracy, completeness, and adherence to company travel and expense policies. Ensure timely and accurate processing with proper documentation. Take full ownership of your assigned market, ensuring all audits are conducted in line with company policy. Provide support across the team by taking on additional scope as needed, particularly when backup coverage is required. Ensure SLAs are consistently met in line with audit requirements across each market, with employees reimbursed within two weeks of expense submission.
Team Collaboration
Partner with team members (regional / global) to balance workloads, address volume fluctuations, and support shared goals for timely service delivery.
Issue Identification & Escalation
Identify unusual trends, policy deviations, or nonstandard items. Escalate concerns appropriately and propose clarifications or exceptions requiring additional approval.
Employee Support & Service
Respond to employee inquiries and resolve system-related issues in a timely and professional manner, delivering high-quality customer service and guidance. Ensure SLA”s are met with SNOW Service tickets. Responses within 24 hours for urgent tickets and up to 2 days for normal tickets.
Stakeholder interaction
Build and maintain strong relationships with local office stakeholders, including employees, as well as finance and human resources teams. Facilitate training sessions for new joiners within your markets to ensure adherence to policies and provide guidance on navigating expense systems for submissions and service ticket logging.
Monthly Reporting
Prepare and deliver monthly Duplicate Reports and Open Items Reports for each of the auditor markets, ensuring accuracy, completeness, and timely submission.
Career Growth
:
At Bain & Company, no two-career paths are the same, we invest in our people with a strong focus on career development and long-term growth opportunities.
We provide the structure to ensure success and the flexibility to accommodate your needs. We offer formal training to support you and informal challenges to stretch you. No matter what path you choose to follow, Bain & Company will offer you unrivalled career-development opportunities.
Personal Specification
:
Hands-on knowledge of T&E processes and policy compliance
Experience working with expense management systems
Familiarity with finance, AP, or administrative workflows
Understanding of documentation requirements for expense processing and reimbursements
Proficiency in processing invoices, payments, and financial transactions
Strong attention to detail, time management, and problem-solving skills
Excellent Communication skill
Strong service orientation
Self-motivated and adaptable, with a strong team-first approach and willingness to take initiative
Qualifications and Experience:
Essential
MBA (Finance) or M.COM
Proficiency in English, both written and verbal
Professional working proficiency in Japanese language (written and verbal)
Proficiency in excel.
At least  3-5 years previous T&E experience
Desired but not essential
Process transition experience
Experience in a Consulting firm or a Captive unit
What Makes Us a Best Place to Work
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times.
Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.