Project Leader (CE) - Customer CoE

About us
Bain & Company is a global management consulting firm that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.
Who you’ll work with
BCN Customer COE, as part of Bain’s expert client delivery network, has the vision to lend expertise, speed and competitiveness to Bain’s Pricing, Commercial Excellence, Marketing & Customer Experience projects by co-developing and delivering Pricing products, designing Go-to-Market strategy solutions and improving customer experience effectively through client-specific analysis and solutions. We develop products and deliver solutions that help clients identify and fulfill their full potential across the entire sales value chain and customer journey. We also capture value across all stages—from problem identification and solution design to implementation and capability transfer.
The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical environment. The COE provides a truly global experience with opportunity to work with Bain teams, experts and clients across the world in an inclusive, collaborative and fun-loving team culture along with global transfer opportunities.
What you’ll do
We are hyper-focused on developing and deploying solutions that help clients accelerate sustainable growth through their go-to-market engines and unlock their full growth potential - from market opportunity identification and coverage planning to pricing, account cadence, and sales and marketing optimization.
This role offers the opportunity to develop and deploy cutting-edge, AI and data-analytics enabled solutions that help clients unlock untapped value in their existing go-to-market engines within days and weeks. These solutions leverage client data and benchmarks to identify opportunities and define a roadmap for the next 12-18 months for both the client and Bain case teams.
The Commercial Excellence Project Leader is the lead on a BCN case, managing a team of 3-4 associates and analysts to develop and deploy solutions end-to-end - from ideation and analysis through delivery and client presentation. The PL leads discussions with key internal and client stakeholders, including Bain Partners, Directors, and case teams. Typically staffed 100% on a project, the PL works under the guidance of the CoE Senior Manager or Manager and plays a critical role in output delivery, team leadership, and client communication.
Lead end-to-end Commercial Excellence and Go-to-Market projects, from scoping and hypothesis development through analysis, storyline, and client presentation
Translate client questions into actionable insights using data, benchmarks, research, and advanced analytics
Lead client workshops and case-team discussions, build stakeholder trust, and communicate recommendations to senior audiences
Deploy repeatable solutions and identify opportunities to automate analyses and leverage AI to improve delivery speed and quality
Own workplans, staffing, milestones, risks, and quality for teams of associates and analysts, ensuring timely and zero-defect outputs
Coach and develop associates and analysts through mentoring, actionable feedback, performance discussions, and capability building
Contribute to practice growth through IP and toolkit development, commercialization, proposals, training, and recruiting
About you
Work experience range in case highest qualification is undergraduate studies – 5-8 years and in case of postgraduate studies 3-6 years with relevant experience in consulting; B2B exposure and STEM background preferred
Ability to lead end-to-end projects and workstreams, with strong hypothesis-driven problem-solving and quality focus
Strong Commercial Excellence/GTM expertise across segmentation, coverage, sales effectiveness, account management, or enablement
Advanced Excel, PowerPoint, experience with Alteryx, Tableau, Python, and AI-enabled analytics preferred
Ability to identify opportunities to automate analyses, improve delivery efficiency, and develop repeatable tools, products, and methodologies
Strong client and stakeholder management skills, with the ability to lead meetings, build trust, communicate insights clearly, and present recommendations to senior stakeholders
Proven people leadership capability, including coaching, providing actionable feedback, supporting professional development, and managing team performance
What makes us a great place to work
We are proud to be
consistently recognized
as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for
diversity and inclusion, women, LGBTQ and parents
..