Implementation & Support

About  the Opportunity
Role:
Implementation & Support
Level:
Assistant Manager
Reporting To:
Associate Director
- Product Management
Location:
Bangalore
About the Function
MyBiz, a corporate travel management system by MakeMyTrip, provides a customisable, real-time self-booking system that seamlessly integrates into a company's structure to deliver convenience, transparency, savings, and the power of choice. Over the last 4 years, we have onboarded 42000+ prominent corporates like Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, BYJU's, Blackberry, etc., which are availing the benefits of our seem-less platform along with significant savings.
About the Role
This role is responsible for ensuring product teams communicate and share resources and data across departments. The role involves working with external stakeholders to assess problems and advise organizations on how to solve them. It is a crucial role to support cross-functional product teams to work efficiently. The candidate will join myBiz GTM and will lead the organization onboarding & activation process for clients.
What will you be doing
Work with key accounts team to understand organizations onboarding needs
Propose solutions for organization's need for automating their travel flows
Investigate & address issues related to organization workflows / automation
Perform User Acceptance Testing (UAT) for new features and bug fixes, ensuring their functionality and usability.
Identify and report production issues to the technical team using Jira and collaborate with the tech or product manager to facilitate issue resolution.
Maintain an organized system for tracking and documenting issues, utilizing a dashboard to identify recurring or ongoing problems for timely resolution.
Qualification & Experience
Bachelor's degree in a relevant field such as engineering, or a related discipline is preferred
Proficiency in data analysis, interpretation, and reporting is valuable. The ability to gather and analyze data related to product performance
A strong understanding of the product development lifecycle, including product ideation, requirements gathering, development processes, release management, and end-of-life considerations is important.
Key Success Factors for the Role
Effective communication and articulation skills
Ability to manage multiple tasks
Quick learner and highly action oriented
Strategic thinking
Highly analytical and strong problem-solving skills
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