Associate - CRM
Myntra
Skills
- CRM Operations
- Campaign Management
- CleverTap
- MoEngage
- WebEngage
- Braze
- Team Supervision
- Workflow Optimization
- Stakeholder Management
- Bug Reporting
About the role
>WHAT YOU WILL DO
- Operations & Team Supervision: Supervise and guide a large CRM operations team to ensure daily
- campaigns are created, verified, and sent on time. Set up simple team workflows and daily quality checks to
- prevent errors and manage heavy execution volumes.
- Campaign Execution: Oversee and execute manual campaigns across Push, WhatsApp, Email, and RCS
- channels. Track daily delivery rates and channel performance to ensure execution runs smoothly.
- Working with Business Teams: Act as the main point of contact for all incoming CRM requests from
- category and marketing teams. Organize and prioritize incoming requests so the ops team handles highpriority
tasks first.
- Tool & System Maintenance: Work directly with Product and Engineering teams to report software bugs,
- troubleshoot issues, and request system improvements. Help improve internal tools so the team can
execute campaigns faster.
>WHAT WE ARE LOOKING FOR
- Experience: 3+ years in CRM operations, with experience guiding or supervising team members.
- Channel Knowledge: Hands-on experience sending campaigns via Push, WhatsApp, Email, and RCS.
- Tool Knowledge: Experience using CRM platforms such as CleverTap, MoEngage, WebEngage, Braze, or
similar tools.
- Team Guidance: Strong ability to assign daily tasks, track execution timelines, and keep the team organized.
- Communication: Clear communication skills to handle daily requests from different teams and set clear
delivery deadlines.
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