We are seeking an influential and client-focused Head of Premier Travel Advisory and Community to strengthen the experience, engagement, and advocacy of Navan Premier clients.
Serving as the connective tissue between clients, Client Success, Product, Operations, and Brand, you will build an exclusive community for senior travel, expense, finance, and procurement leaders. You will create white-glove client experiences, lead our Premier Client Advisory Board, and develop programmes that deepen relationships, increase adoption, and build long-term advocacy.
As a trusted travel advisor, you will help some of the world’s most sophisticated travel buyers optimize their programmes and navigate topics including NDC, travel and expense transformation, premium service delivery, and global programme design. This is a highly visible, client-facing role that involves spending significant time with clients and representing Navan at industry and community events.
We’re looking for a client-obsessed travel leader who has managed or led a complex travel and expense programme within a leading professional or financial services organization, especially law firms. This person will bring deep industry expertise, executive presence, and a track record of turning client insight into meaningful client and community outcomes.
What You'll Do
- Build and lead an exclusive Navan Premier community for senior travel, expense, finance, procurement, and operations leaders.
- Design and host white-glove experiences—including executive dinners, private briefings, peer roundtables, client summits, and destination events—with carefully curated guests, speakers, content, and follow-up.
- Lead the Navan Premier Client Advisory Board, creating an engaged group of strategic clients who influence product direction, share best practices, and become active advocates for Navan.
- Develop trusted relationships with Premier clients throughout the post-sale lifecycle, partnering with Client Success and Account Management to strengthen adoption, engagement, retention, and growth.
- Advise clients on complex global travel and expense programmes, including policy design, VIP service, supplier strategy, NDC, payments, duty of care, reporting, and change management.
- Serve as the voice of Premier clients internally, translating their feedback and programme needs into actionable recommendations for Product, Operations, Service, and Client Success.
- Represent Navan Premier at client and industry events, creating thought leadership and peer-learning opportunities that build credibility and strengthen the community.
What You'll Drive
- A distinctive and exclusive Premier community that senior travel and expense leaders actively value and want to participate in.
- A calendar of white-glove client experiences that deepens relationships and creates meaningful peer-to-peer engagement.
- Increased product adoption, client satisfaction, retention, and expansion across the Premier client base.
- A successful Premier Client Advisory Board that influences product development and generates client advocacy, referrals, and executive-level relationships.
- A scalable client advisory practice that brings client insight into Navan’s product, service, and client experience strategies.
What We're Looking For
- 10+ years of experience in corporate travel, travel and expense programme leadership, client advisory, consulting, or a related discipline.
- Direct experience as a Travel Manager, Global Travel Director, Head of Travel and Expense, or leader of a complex global travel and expense programme.
- Experience working within a leading professional or financial services organization—such as a global law firm, investment bank, private equity firm, asset manager, or management consultancy—is required.
- Deep knowledge of complex travel programmes, including premium and VIP service, policy design, supplier strategy, NDC, duty of care, payments, corporate cards, and expense management.
- Executive presence and the ability to earn the trust of senior travel buyers, finance and procurement leaders, partners, managing directors, and C-suite executives.
- Experience building senior professional communities, client councils, or executive networks and delivering highly curated, white-glove events.
- This role may be based in London or New York City. Candidates should be based in, willing to relocate to, or able to travel frequently to one of these locations. The role requires extensive domestic and international travel to meet with clients and attend or host industry and community events
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