Sakshi Taneja
Fintech operations professional
About
Fintech operations professional with 4+ years of experience driving process design, automation, and cross-functional execution across high-growth startups. Proven track record of translating ground-level operational insights into measurable business outcomes — reducing errors to below 0.01%, improving turnaround times, and building scalable systems with minimal human dependency. Experienced in collaborating with Product and Tech teams, managing multi-functional teams, and building SOPs, quality frameworks, and training programs from scratch.
Experience
Assistant Manager – Core Operations
CurrentRupyy (Car Dekho Group)
Nov 2024 – Present
- Manage 16-18 FTEs across Helpdesk & Disbursement, processing ₹1,800 Cr+ monthly loan disbursements
- Maintain <0.01% error rates in disbursement & document verification via quality governance
- Build & implement new SOPs across multiple operational verticals, enhancing process efficiency
- Collaborate with Product & Engineering on tech automation initiatives to streamline operations
Customer Service Team Lead
GroMo
Apr 2023 – Nov 2024
- Led a 6-member team across Email Support and KYC Verification, boosting productivity 30%
- Reduced junk tickets by 20% through targeted agent training and process refinement
Education
Indira Gandhi National Open University (IGNOU)
Master of Arts, English
Jan 2021 – Jan 2023
University of Delhi
Bachelor of Arts, Mathematics & Economics
Jan 2018 – Jan 2021
Kendriya Vidyalaya
Intermediate / +2, PCM
Jan 2017